Frequently Asked Questions

Everything you need to know about shopping with Dr Motox.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.

Are your products covered by a warranty?

Yes, all Dr Motox products come with a standard 12-month manufacturer warranty against defects in materials and workmanship.

Can I track my order in real-time?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.